Redemption out of stock

Hi, kindly advise our issue with the following below:- 8-Oct-2018 - placed oder 12-Oct-2018 - received email informed our item request out of stock, will credit back to my account (850 points) 26-Oct-2018 - write email to Drypers Babyclub havent credit back that point 29-Oct-2018 - havent credit back that point Thank you rgds yas80

yas 80
yas 80
3 years, 8-month-old Toddler

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